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        <title>API</title>
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        <description>API

This section is around the API portion of the SmarterPay Cloud product.

----------

Further reading: 
api index</description>
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        <description>Common

Areas common to all of SmarterPay Cloud

----------

Further Reading:
common index</description>
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companionapps index</description>
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        <title>SmarterPay Cloud FAQs</title>
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        <description>SmarterPay Cloud FAQs

This section will answer the most common frequently asked SmarterPay Cloud questions.

----------



How can I send Direct Debit Instructions, Credits and Payments to BACS using SmarterPay Cloud?



How to upload a file for Submission</description>
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        <description>Glossary of Terms
EFGHIJKLNOPQSTVWXYZ



A



ADDACS

Automated Direct Debit Amendment and Cancellation Service

Late receipt of information about Direct Debit amendments and cancellations can be costly in terms of both time and money. ADDACS streamlines the process and ensures that you receive information on amendments and cancellations quickly - and with dramatically reduced risk of error. addacs index

arucs index

arudd index

auddis index

awacs index

ddica index</description>
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        <title>SmarterPay Cloud User Guides</title>
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        <description>SmarterPay Cloud User Guides

Administative Tasks

Adding A New User




General

Logging on to SmarterPay Cloud

Submitting A File</description>
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        <description>Multi-Factor Authentication

Multi-factor authentication (MFA) is an electronic authentication method in which a user is granted access to a website or application only after successfully presenting two or more pieces of evidence (or factors) to an authentication mechanism.</description>
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        <title>Portal</title>
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        <description>Portal

This section is around the Portal portion of the SmarterPay Cloud product. 

----------

Further reading: 
portal index</description>
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        <title>Release Notes</title>
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        <description>Release Notes

SmarterPay Cloud is continuously being developed and patched. Release notes shown in this section highlight the major additions, or changes, that would be of interest to our customers.

----------

UAT: 18th March 2026

New Companion Application</description>
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        <description>SmarterPay Cloud Services

This section will give details on notable SmarterPay Cloud Services.

----------

Customer Signup

SmarterPay Secure Sign Up




Credit and Payment processing

SFTP File Submission Service



Bacs Rejection Processing Service



DD Set To Successful Service




Integrations

SmarterPay for Salesforce</description>
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        <description>Settings

This section is around the Settings portion of the SmarterPay Cloud product. 

----------

Further reading: 
settings index</description>
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        <description>SmarterPay Cloud

User Guides

FAQs

Release Notes

SmarterPay Cloud Services

Portal

Getting Started

Security

Payment Setup Wizard

Ecommerce Wizard

Main Pages

overview   Overview

customers   Customers

accounts   Accounts

mandates   Mandates

payments   Direct Debits

cardpayments   Card Payments

scheduledpayments   Scheduled Direct Debits

scheduledcardpayments   Scheduled Card Payments

credits   Credits

submission   Submissions

fileupload   File Upload

bacsreports   Bacs Reports
…</description>
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        <description>SmarterPay Cloud

This section of the WIKI gives details around the SmarterPay Cloud product.



Please use the menu to navigate the product documentation.



If you have questions or issues with SmarterPay Cloud please contact Client Services, either by telephone on +44 (0)1482 240886, or by email at</description>
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        <title>Webhooks</title>
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        <description>Webhooks

Webhooks notify you of new events (e.g., when the bank informs us that one of your payments has failed). If an event occurs to a bank_account, mandate or payment in SmarterPay Cloud, a webhook will be sent to every enabled webhook endpoint as a POST request.webhookapi index</description>
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        <title>System Webhooks</title>
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        <description>System Webhooks

This page, and it&#039;s links, details the Structure, and gives samples of, the Webhooks that SmarterPay Cloud can send out.

SmarterPay Webhooks are only available over HTTPS.

Note: SmarterPay cannot guarantee that the order events, or webhooks, are generated in is the order in which they will be sent. Please bear this in mind when you design your handling process.</description>
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