DDICA 8 - Service user name disputed/payer does not recognise service user collecting direct debit

Reason

Service user name disputed/payer does not recognise service user collecting direct debit

Actions

Please see the settings in the custom profile for actions.
Please see the Webhook Subscription for which Webhooks will be sent out for the customised actions.

Object Action Webhook Subscription Criteria
Payment - Submitted The Payment that triggered the Input report will be set to “indemnity_claimed”. “DDMS Service” “Edit” on the Payment object.
Mandate The Mandate will be cancelled. “DDMS Service” “Edit” on the Mandate object.
Payment - Pending Any unsubmitted Payments related to the Mandate will be cancelled. “DDMS Service” “Edit” on the Payment object.
Recurrence Schedule Any Recurrence Schedules related to the Mandate will be disabled. “DDMS Service” “Edit” on Scheduled Payment object.


System Webhooks

Payment

V1

Payment Webhook - Structure

The fields that have been updated for this webhook are:

Submitted Payment that triggered the Rejection
Field Sample Value
description indemnity debit applied
status indemnity_claimed
bacs_reason_code DDICA8
bacs_description service user name disputed
bacs_reference 2022080301S102184102
bacs_filename Ddica020419111111.xml
Future Pending Payments
Field Sample Value
description payment cancelled
status cancelled
bacs_reason_code DDICA8
bacs_description service user name disputed
bacs_reference 2022080301S102184102
bacs_filename Ddica020419111111.xml 
{
 "events":
 [
  {
   "id" : {EVENTID},
   "created_at" : {CREATEDDATE},
   "resource_type": {RESOURCETYPE},
   "reference" : {REFERENCE},
   "status" : {STATUS},
   "description" : {DESCRIPTION},
   "event_source": {EVENTSOURCE},
   "bacs_reason_code" : {BACSCODE},
   "bacs_description" : {BACSDESCRIPTION},
   "collection_date": {COLLECTIONDATE},
   "amount": {AMOUNT},
   "debit_date": {DEBITDATE} ,
   "bacs_reference" : {BACSREFERENCE},
   "bacs_filename" : {BACSFILENAME},
   "record_type" : {RECORDTYPE},
   "custom_reference" : {CUSTOMREFERENCE},
   "customer_account" : {CUSTOMERACCOUNT},
   "card_id" : {CARDID},
   "payment_type" : {PAYMENTTYPE},
   "status_details" : {STATUSDETAILS},
   "status_code" : {STATUSCODE},
   "currency_code" : {CURRENCYCODE},
   "internal_payment_description" : {INTERNALPAYMENTDESCRIPTION},
   "gateway_payment_description" : {GATEWAYPAYMENTDESCRIPTION},
   "authorisation_code" : {AUTHORISATIONCODE},
   "transaction_id" : {TRANSACTIONID},
   "order_id" : {ORDERID},
   "charge_id" : {CHARGEID},
   "metadata" : {METADATA},
   "gateway_status" : {GATEWAYSTATUS},
   "gateway_status_code" : {GATEWAYSTATUSCODE},
   "gateway_status_details" : {GATEWAYSTATUSDETAILS},
   "related_payment_id" : {RELATEDPAYMENTID},
   "reference": {REFERENCE}
   }
 ]
}


V2

Direct Debit Payment Event - Structure

The fields that have been updated for this webhook are:

Submitted Payment that triggered the Rejection
Field Sample Value
event_type “payment.update”
event_source “DDMS service”
status “indemnity_claimed”
bacs_reason_code “DDICA8”
bacs_description “service user name disputed”
bacs_reference “XYZ0012345-0012345”
bacs_filename “Ddica020419111111.xml”
Future Pending Payments
Field Sample Value
event_type “payment.update”
event_source “DDMS service”
status “cancelled”
bacs_reason_code “DDICA8”
bacs_description “service user name disputed”
bacs_reference “XYZ0012345-0012345”
bacs_filename “Ddica020419111111.xml” 
{
    "id":{VALUE},
    "idempotency_key":{VALUE},
    "sent_at":{VALUE},
    "client":{ 
		"id":{VALUE} 
	},
    "events":[
        {
            "id":{VALUE},
            "legacy_id":{VALUE},
            "created_at":{VALUE},
            "collection_date":{VALUE},
            "currency_code":{VALUE},
            "amount":{VALUE},
            "payment_type":{VALUE},          
            "status":{VALUE},            
            "edited_at":{VALUE},
            "represented_collection_date":{VALUE},
            "custom_reference":{VALUE},          
            "event_source":{VALUE},
            "record_type":{VALUE},
            "description":{VALUE},
            "event_type":{VALUE},
            "metadata":{VALUE},         
            "client":{
                "id":{VALUE}
            },
            "created_by":{
                "id":{VALUE}
            },
            "edited_by":{
                "id":{VALUE}
            },  
            "customer_account":{
                "id":{VALUE},
                "legacy_id":{VALUE}
            },
            "recurrence_schedule":{
                "id":{VALUE},
                "legacy_id":{VALUE}
            },
            "related_payment":{
                "id":{VALUE},
                "legacy_id":{VALUE}
            },
            "direct_debit":{
                "bacs_reference":{VALUE},
                "bacs_filename":{VALUE},
                "bacs_reason_code":{VALUE},
                "bacs_description":{VALUE},
                "overriding_name":{VALUE},
                "default_narrative":{VALUE},
                "originating_bank_account":{
                    "id":{VALUE},
                    "legacy_id":{VALUE},
                    "account_name":{VALUE},
                    "account_number":{VALUE},
                    "sort_code":{VALUE}
                },
                "service_user_number":{
                    "id":{VALUE},
                    "sun_name":{VALUE},
                    "sun_number":{VALUE}
                },
                "mandate":{
                    "id":{VALUE},
                    "auddis":{VALUE}
                }                
            },          
            "card_payment":{VALUE}
        }
    ]
 }

Note: Property display order for documentation purposes, actual order may vary.


Mandate

V1

Mandate Webhook - Structure

The fields that have been updated for this webhook are:

Field Sample Value
description mandate is no longer available for collections
status cancelled by payer
bacs_reason_code DDICA8
bacs_description service user name disputed
bacs_reference XYZ0012345-0012345
bacs_filename Ddica020419111111.xml 
{
 "events":
 [
  {
    "id" : {EVENTID},  
    "created_at" : {CREATEDDATE}, 
    "resource_type": {RESOURCETYPE},  
    "event_source" : {EVENTSOURCE},
    "customer_account" : {CUSTOMERACCOUNT},  
    "AUDDIS" : {AUDDIS},  
    "status" : {STATUS},  
    "description" : {DESCRIPTION},  
    "bacs_reason_code" : {BACSCODE},  
    "bacs_description" : {BACSDESCRIPTION},
    "bacs_reference" : {BACSREFERENCE},
    "bacs_filename" : {BACSFILENAME},
    "reference": {REFERENCE}
  }
 ]
}

V2

Mandate Event - Structure

The fields that have been updated for this webhook are:

Field Sample Value
event_type mandate.update
event_source DDMS service
status cancelled by payer
bacs_reason_code DDICA8
bacs_description service user name disputed
bacs_reference XYZ0012345-0012345
bacs_filename Ddica020419111111.xml 
{
    "id":{VALUE},
    "idempotency_key":{VALUE},
    "sent_at":{VALUE},
    "client":
	{ 
	    "id":{VALUE} 
	},
    "events":[
        {
            "id":{VALUE},
            "event_id":{VALUE},
            "reference":{VALUE},
            "created_at":{VALUE},
            "edited_at":{VALUE},
            "status":{VALUE},         
            "i_am_the_only_account_holder":{VALUE},         
            "bacs_reason_code":{VALUE},
            "bacs_description":{VALUE},
            "event_type":{VALUE},
            "event_source":{VALUE},
            "bacs_reference":{VALUE},
            "bacs_filename":{VALUE},
            "metadata":{VALUE},
            "created_by":{
                "id":{VALUE}
            },
            "edited_by":{
                "id":{VALUE}
            },  
            "customer_account":{
                "id":{VALUE},
                "legacy_id":{VALUE}
            },
            "bank_account":{
                "id":{VALUE},
                "legacy_id":{VALUE},
                "account_name":{VALUE},
                "account_number":{VALUE},
                "sort_code":{VALUE},
                "bank_name":{VALUE}
            },         
            "originating_bank_account":{
                "id":{VALUE},
                "legacy_id":{VALUE}
                "account_name":{VALUE},
                "account_number":{VALUE},
                "sort_code":{VALUE}
            },
            "service_user_number":{
                "id":{VALUE},
                "sun_name":{VALUE},
                "sun_number":{VALUE},
            },
            "client":{
                "id":{VALUE}
            },
            "account_validation": [
                {
                    "id": {VALUE},
                    "account_name_match": {VALUE},
                    "validation_performed": {VALUE},
                    "validation_link": {VALUE},
                    "created_at": {VALUE},
                    "edited_at": {VALUE}
                }
            ]       
        }
    ]
}

Note: Property display order for documentation purposes, actual order may vary.

Recurrence Schedule

V1

Recurrence Schedule Webhook - Structure

The fields that have been updated for this webhook are:

Field Sample Value
description recurrence schedule cancelled
status inactive
bacs_reason_code DDICA8
bacs_description service user name disputed
bacs_reference XYZ0012345-0012345
bacs_filename Ddica020419111111.xml 
{
 "events":
 [
  {
   "id" : {EVENTID},
   "created_at" : {CREATEDDATE},
   "resource_type": {RESOURCETYPE},
   "event_source" : {EVENTSOURCE},
   "reference" : {REFERENCE},
   "auddis" : {AUDDIS} ,
   "status" : {STATUS},
   "description" : {DESCRIPTION},
   "bacs_reason_code" : {BACSCODE},
   "bacs_description" : {BACSDESCRIPTION},
   "bacs_reference" : {BACSREFERENCE},
   "bacs_filename" : {BACSFILENAME}
   }
 ]
}

V2

Recurrence Schedule Event - Structure

The fields that have been updated for this webhook are:

Field Sample Value
event_type “recurrence_schedule.update”
event_source “DDMS service”
status “inactive”
upcoming_payments null
bacs_reason_code “DDICA8”
bacs_description “service user name disputed”
bacs_reference “XYZ0012345-0012345”
bacs_filename “Ddica020419111111.xml” 
{
   "id":{VALUE},
   "idempotency_key":{VALUE},
   "sent_at":{VALUE},
   "client":{ 
		"id":{VALUE} 
	},
   "events":[
      {
         "amount":{VALUE},
         "description":{VALUE},
         "created_at":{VALUE},
         "id":{VALUE},
         "event_id":{VALUE},
         "edited_at":{VALUE},
         "legacy_id":{VALUE},
         "status":{VALUE},
         "start_date":{VALUE},
         "end_date":{VALUE},
         "collection_period":{VALUE},
         "collection_stretch":{VALUE},
         "collection_day":{VALUE},
         "next_collection_date":{VALUE},
         "first_collection_amount":{VALUE},
         "bacs_reason_code":{VALUE},
         "bacs_description":{VALUE},
         "first_collection_date":{VALUE},
         "custom_reference":{VALUE},
         "event_source":{VALUE},
         "bacs_reference":{VALUE},
         "bacs_filename":{VALUE},
         "record_type":{VALUE},
         "installments":{VALUE},
         "total_value":{VALUE},
         "payment_type":{VALUE},
         "event_type":{VALUE},
         "metadata":{VALUE},
         "upcoming_payments":[
            {
               "collection_date":{VALUE},
               "amount":{VALUE}
            },
            {
               "collection_date":{VALUE},
               "amount":{VALUE}
            }
         ],
         "client":{
            "id":{VALUE}
         },
         "customer_account":{
            "id":{VALUE},
            "legacy_id":{VALUE}
         },
         "card":{
            "id":{VALUE},
            "legacy_id":{VALUE}
         },
         "mandate":{
            "id":{VALUE},
            "auddis":{VALUE}
         },
         "bank_account":{
            "id":{VALUE},
            "legacy_id":{VALUE}
         }
      }
   ]
}

Note: Property display order for documentation purposes, actual order may vary.