When you navigate to https://smarterpaycloud.com/ you are presented with the Login Screen.

Any notifications will be displayed under the “Welcome to SmarterPay Cloud” header.


Actions

Action Description
“Login” Button Enter your username and password and then click the “Login” button to gain access to SmarterPay Cloud.
“Forgot Password” Button Starts the Password Reset Process.


When a user logs into SmarterPay Cloud the appropriate MFA checks are performed, as per the user's profile and MFA expiration settings.

A minimum of one factor is checked, by default “Memorable word”, but the profile could be set to use all available factors.
If all factors are selected then the order of the MFA checks are as below.

If the user's MFA is set for Email Authentication the following dialogue box is displayed:

The user will be sent an email, to the address in the users settings, containing a one time code.

This code needs to be entered into the “Authentication Code” text box and the “Submit” button clicked to continue.

If the user's MFA is set for Memorable Word the following dialogue box is displayed:

The relevant characters from the memorable word should be entered into the appropriate boxes and the “Submit” button clicked to continue.

If the user's MFA is set for Authenticator App, and the app has already been setup, the following dialogue box is displayed:

The code, from the appropriate app, needs to be entered into the “Enter Unique code” text box and the “Submit button clicked to continue.


If the app hasn't been setup yet the following dialogue box is displayed:

Follow the instructions, displayed on the dialogue, to setup the app.

  • Last modified: 2022/05/19 10:35